Orders, changes and cancellations

How to order

1: Add the item you want to purchase to your cart

2: Membership confirmation screen

You can shop as a member or non-member

If you register as a member, you will not need to enter your name, address, etc. again on subsequent orders.

If you wish to purchase as a member, please click on the "Register as member" button and follow the instructions.

If you do not wish to register as a member, please click the "Purchase without becoming a member" button to proceed.

3: Enter the customer's information

4: Choose your payment method

5: Confirm and confirm your order

After you complete your order, we will send an order completion email to your registered email address.

If you do not receive an email, please check the following:

1. Mistyped address when ordering

2. The email cannot be confirmed in your inbox due to restrictions from your provider or filter restrictions in your email software.

3. If you have set up your mobile phone to receive emails from designated domains, please set it to receive emails from [ @san-official.com ].

Minimum purchase amount

At our store, the product price after using the coupon when shopping will be 550 yen (tax included).
If the total price of your order is less than 550 yen (tax included), we regret to inform you that we will not be able to proceed with the order process beyond the payment method.

About consumption tax

The consumption tax is 10%.

Cancellation of your order

We cannot accept cancellations after an order has been confirmed. Before confirming your order, please make sure that there are no mistakes in the order details such as "product", "color", "quantity", and "delivery address" before proceeding with the order.

Regarding fraudulent orders, etc.

Please note that we may cancel your order if we detect any fraudulent activity, such as creating multiple accounts in succession with the same address or refusing to accept deliveries multiple times.

Cooperation with domain-specific reception

If you have set up domain-specific reception to block spam emails, emails may not be delivered correctly.
Please set up your email settings to receive emails from the following domains.
@san-official.com