Once your order is complete, an order confirmation email will be sent to the email address you registered.
Please specify the domain [info@san-official.com] so that you can receive emails.
If you do not receive an email, please register the above address. Please contact us using the contact form .

Please note that we do not accept cancellations of orders or returns/exchanges of products due to customer convenience.
In the unlikely event that a different product is delivered due to a mistake, or the product is damaged or defective, please contact us within 7 days of receiving the product. Please contact us using the inquiry form .

*We cannot accept returns or exchanges for defective products. Products that have been delivered more than 7 days ago. Products that have been used, soiled, or damaged by the customer.

[hamomisi]
We cannot accept returns unless there are obvious sewing errors, stains, or fraying.

On the product page, check "Gift Box" and add it to your cart.
Then, enter your shipping address information on the purchase screen.

We offer gift wrapping for 220 yen (tax included) per wrapping.
Please add [Gift wrapping] to your cart along with the product when purchasing.

Once you have completed your order, the "Issue a receipt" button will appear, so you can issue one by pressing it.

We will ship your order within approximately 7 business days after confirming your payment.
However, please follow the guidelines for times before and after long holidays such as the New Year and summer holidays.

[sAn/nuEve]
If the total amount of your purchase is 8,800 yen or more (including tax), shipping is free. (Delivery company is at your discretion.)

・For orders under 8,800 yen (tax included) Products shipped by Yu-Packet: 360 yen nationwide Products shipped by Yu-Pack: 1,200 yen for Hokkaido and Okinawa, 650 yen for the rest of the country

・For overseas shipping【Overseas shipping】
Shipping charges will apply even if the total amount is over 8,800 yen (tax included).

International shipping does not apply to free shipping.
Taiwan, Hong Kong, South Korea, and China 1,500yen

Other Asian Regions
(Asia countries other than Taiwan, Hong Kong, South Korea, and China.)2,000yen

Oceania, Canada, Mexico, Middle Europe 3,200yen

[hamomisi]
If the total amount of your purchase is 8,800 yen or more (including tax), shipping is free. (Delivery company is at your discretion.)

・For orders under 8,800 yen (tax included) Products sent via Yu-Packet: 360 yen nationwide Products sent via Yu-Pack: Varies depending on size

・For overseas shipping【Overseas shipping】
Shipping charges will apply even if the total amount is over 8,800 yen (tax included).

Payment methods accepted include credit card payment, Paypay, Paypal, carrier payment, UnionPay, AlipayHK, and Alipay.

[Credit card payments]
The following credit cards can be used: VISA/MASTER/JCB/AMEX/Diners/DISCOVER.

[sAn]
Wipe off any dirt from the surface with a soft cloth.
Wipe off any dirt with a damp cloth, then wipe off any moisture with a soft, dry cloth.
Acrylic is sensitive to alcohol, and if high concentrations of alcohol come into contact with it, it may whiten or crack, so do not use it.
Please note that moisture on the metal parts may cause discoloration.

[nuEve]
For chokers, please wipe gently with a soft cloth after use to prevent deterioration due to sweat or moisture.
In the case of silicone rubber, the rubber part will stretch and become more comfortable the more you use it.
If it starts to bother you, place the hair tie on a towel or similar and warm it evenly using a hair dryer or similar.

We offer maintenance services for sAn and nuEve to ensure that you can enjoy using them for a long time.
First, is maintenance possible? Please contact us using the inquiry form .

For questions about products or purchases Please feel free to contact us using this inquiry form .